Fetch Local
Fetch Local connects you with the best restaurants, shops, and services in your neighborhood. Order delivery, schedule pickup, or book a concierge — all from one app.
Join Fetch Local — choose your account type
We're here to help — reach out and we'll get back to you promptly.
Our team typically responds within 2 hours during business hours. For urgent matters, please call us directly.
Manage your account preferences and data
Allow us to collect usage data to improve your experience.
Manage your notification preferences.
View and manage your active subscriptions.
Irreversible actions that permanently remove your data.
Last updated: May 2026
By accessing or using Fetch Local ("the Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service. These terms apply to all users, including customers, businesses, and drivers.
Fetch Local is a platform that connects users with local businesses, restaurants, and service providers. We facilitate orders, deliveries, and concierge bookings but are not directly responsible for the goods or services provided by third-party merchants. All transactions are between the user and the merchant.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. You must provide accurate, current information. Account management features, including data collection preferences, notification settings, subscription cancellation, and account deletion, are available on the Fetch Local website at jaxbchfoods.com. The mobile app provides links to these web-based settings.
Payments are processed through third-party payment processors. Subscription fees, if applicable, will be billed in advance on a recurring basis. You may cancel your subscription at any time through the Settings page on our website. No refunds are provided for partial billing periods unless required by law.
Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and share your data. Account deletion is available through the Settings page on our website and permanently removes your personal data from our systems.
Fetch Local shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability is limited to the amount you paid us in the twelve months preceding the claim.
We reserve the right to modify these terms at any time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance.
Last updated: May 2026
We collect information you provide directly: name, email address, phone number, delivery address, payment information, and account preferences. We also automatically collect usage data including app interactions, device information, and location data when you use our Service.
We use your information to process orders, facilitate deliveries, provide customer support, send service updates, improve our platform, and comply with legal obligations. Anonymous usage analytics help us optimize the user experience; you may opt out at any time via the Settings page on our website.
We share your information with merchants to fulfill orders, with delivery drivers to facilitate drop-offs, and with third-party service providers who assist in operating our platform. We do not sell your personal information to third parties.
We retain your account information for as long as your account is active. If you delete your account through the Settings page on our website, we will permanently erase your personal data within 30 days, except where retention is required by law.
You have the right to access, correct, or delete your personal data. You may opt out of data collection and notification emails via the Settings page on our website. Account settings, including data collection preferences, notification controls, subscription management, and account deletion, are available exclusively through our website at jaxbchfoods.com. The mobile app directs users to the website for these account management functions.
We implement industry-standard security measures to protect your data, including encryption in transit and at rest. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.
For questions about this policy or to exercise your data rights, contact us at support@fetchlocal.com or (904) 555-0199.